Online help desk softwares are said to be in On-demand model, ie with no software or hardware to buy, install, maintain, or upgrade, it prevents you from burdening into hardware and software maintenance processes. There is no need to download the product, rather it can be used with a single sign up to get instant access to the software.
However, there are some criterias, we need to check before buying any online help desk softwares. The three factors which is the must for any online help desk software are
Security Policy - To manage your help desk and assets without any data hacking or losing, check out security policy in any online help desk software whether it follows all the secured processes to keep your data and assets secured.
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